We analyze learning and knowledge transfer in a computing call center. The information technology (IT) technical services provided by call centers are characterized by constant changes in relevant ...

Most leaders want to be liked and respected. They also want to inspire high performance. Fortunately, both are possible simultaneously. But it doesn’t happen without mindful attention to engagement.

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. New products and services are the lifeblood of any business, especially in technology.

But if you skip the process, you don’t learn. You lose touch with the intelligence – the full context. And then you can’t ...

Many preschoolers take a surprisingly long and bumpy mental path to the realization that people can have mistaken beliefs — say, thinking that a ball is in a basket when it has secretly been moved to ...

In every field, real impact starts when changemakers learn from those with deep, lived expertise. Pranav Kothari is a visionary, from whom changemakers can take a lesson on two in ways to improve the ...