As businesses try to do more with less and respond to economic pressures, they are naturally interested in reducing costs by improving processes throughout their organizations. A number of ...

Quality improvement (QI) in health care is an activity in which intentional change in processes and systems of care is attempted in a methodical, reflective and iterative manner in order to improve ...

Almost two decades ago, the landmark report “To Err is Human” compelled healthcare to address the large numbers of hospitalized patients experiencing preventable harm. Concurrently, it became clear ...

Lean Six Sigma is a continuous improvement methodology that focuses on the elimination of waste and reduction of variation from manufacturing, service and design processes. The Lean methodology aims ...

“At the heart of improvement is small testing for change,” says Julie Kliger, MPA, BSN, RN, founder and principal of The Altos Group. Ms. Kliger has learned the value of conducting small tests of ...

The higher education accreditation system relies on infrequent, resource-intensive reviews that occur every five to 10 years, often creating lags in identifying and addressing quality concerns at ...