For repairs and tech support on IT-provided desktop computers, the big three Windows-based PC vendors stand out above all the rest. It's a close race between Dell, HP, and Lenovo, but ultimately ...

The Best (and Worst) PC Brands for Tech Support and Service When you're spending on technology, it's important to have help when you need it. After polling thousands of PCMag readers, we've ranked the ...

The FBI is warning people to be alert to the threat of technical support scams, in which criminals pose as support staff from computer or software companies and try to trick unsuspecting PC users into ...

Staples on Tuesday launched a three-tiered set of computer tech support plans. The retailer said that its Total Support Plans are designed to support customers dealing with unexpected tech troubles, ...

Marshall Gunnell is a Tokyo-based tech journalist and editor with over a decade of experience covering IT, cybersecurity and data storage. Alongside CNET, his work has appeared in ZDNET, Business ...