Microsoft is due to improve the hosting capabilities of its customer relationship management application with the global release of a new version of its Dynamics CRM 3.0 software Monday. The vendor is ...

Cisco starting Monday is set to offer a tool to help small and midsized businesses use Microsoft CRM software in combination with a Cisco IP communication system. Cisco starting Monday is set to offer ...

Operating a business today involves juggling sales pipelines, customer communications, and team projects, while not letting ...

Microsoft Dynamics 365 CRM is a robust, AI-powered customer relationship management platform designed to elevate customer service operations and enhance overall business efficiency. By seamlessly ...

Microsoft CEO Steve Ballmer Wednesday outlined some of the products and services Microsoft has come up with to solve the problems of midmarket customers, including a hosted customer relationship ...

Microsoft Dynamics 365 announced today that it will be updating Viva Sales to include generative AI, aiming to enhance productivity and customer connections. Viva Sales, which was introduced last June ...

Many network executives acquire shelfware in hectic times, such as when merging with another company. James Kritcher, vice president of IT at White Electronic Designs Corp. in Phoenix, encountered ...

The knock against low-end CRM (customer relationship management) software has traditionally been that it takes a one-size-fits-most approach that does not work for businesses with complex processes.