Let's examine what Knowledge-Centered Service is (and is not) and why it matters to deliver a service level that can drive customer retention. In my last article, I wrote about the importance of the ...

At its Knowledge 2025 event last week, ServiceNow unveiled a new AI-powered CRM platform and an increased focus on the CRM market that challenges traditional approaches and established leaders.

EQS-News: USU Software AG / Key word(s): Market Report USU listed in the Gartner® Market Guide for Customer Service Knowledge Management Systems 09.07.2024 / 10:58 CET/CEST The issuer is solely ...

Talla is taking aim at the customer service industry with its latest release, an AI-infused knowledge base. Today, the company released version 2.0 of the Talla Intelligent Knowledge Base. The company ...

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