A help desk can be a real lifesaver for employees, not to mention a productivity boost. If a keyboard stops working or Outlook keeps crashing, a technician is just a phone call away. Even complex ...

As more IT incident volumes continue to rise-in part because technology continues to become more complex-additional money is not being allocated to meet the increased demand for technical support ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

In today’s competitive job market, crafting a standout resume is crucial for securing a high-paying IT Help Desk position. Whether you’re a seasoned professional or a recent graduate, selecting an ...

Today, retail shoppers expect consistency in how they interact with their favorite brands -- no matter what channel they use. Shoppers also can see what inventory is available, while enjoying the ...

BMC Software wants to eliminate the whole notion of a level-one job ticket when it comes to IT support. BMC today unveiled a series of updates to its IT support software portfolio, including version 2 ...

65% of IT help desk teams dealing with excessive stress, burnout Your email has been sent A new report from Splashtop shows that IT support is under a great deal of ...