Communication is a world in constant changes. Some readers may remember a time when phone calls were the main tool that everyone used in order to get in touch with companies. These days, we have ...

Please provide your email address to receive an email when new articles are posted on . Patients with stage 3 to 5 chronic kidney disease who used an interactive voice response system did not ...

It’s 2025, and Interactive Voice Response (IVR) is no longer just an AI-generated voice taking meal orders at your favorite ...

Recently, in the midst of step three of my health-insurance company’s automated customer service system to get my call directed to the correct department, I got sassed. “I’m sorry, you seem to have ...

Interactive voice response systems may help improve monitoring of patients taking anticoagulants such as warfarin while reducing the workload of clinical staff, found a study by Ottawa researchers in ...

An interactive voice response system phone call can be just as effective as a personal nurse’s phone call for ensuring patients are adequately prepared and arrive for their endoscopy examinations, ...

The best IVR systems enable businesses to manage inbound calls at scale, and empower customers to answer questions on their own. From simple phone menus to next-gen conversational IVR, this list ...

Risk factors for complicated grief (CG) and utilization of a hospice bereavement program. This is an ASCO Meeting Abstract from the 2012 ASCO Annual Meeting I. This abstract does not include a full ...

As markets get more crowded and competition rises, businesses need to take extra measures to set themselves apart. Technology has made it easy to achieve this by making every customer interaction ...

You're on page 2, See the latest articles on interactive voice response. Effective call center management relies on addressing inefficiencies — IVR analytics provide what you need to do that and then ...

The IVR system will allow customers to register for the AskMeNow service from their cell phone or mobile device. It also will speed information to users such as automated information for flight times, ...