CTI论坛(ctiforum.com)（编译/老秦）:数十年来，公司一直在交互式语音响应（IVR）系统上投资数十亿美元，该系统旨在简化业务 ...

IVR为Interactive Voice Response的缩写，意为交互式语音应答（系统）。它可以应答客户的呼叫，然后为呼叫者提供语音导航或自助服务，呼叫者可通过按键输入或使用语音命令进行选择。随后，IVR可通过呼叫路由将呼叫转移到座席或自助服务应用程序。在金融领域 ...

Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it's right for you. Explore Get the web's best ...

In a world with chatbots and virtual assistants, the traditional IVR menu remains a reliable tool for customer support. Here's why. Interactive Voice Response (IVR) menus seem old-fashioned compared ...

It’s 2025, and Interactive Voice Response (IVR) is no longer just an AI-generated voice taking meal orders at your favorite ...

In part one of this two-part article, we discussed the recent re-evolution and technological improvements of speech interactive voice response (IVR) technology as well as a number of the ways that ...

Air India introduces regional language support in IVR to improve customer experience (Photo source: Reuters) Air India announced on Tuesday that it has significantly enhanced its customer support ...

Dublin, Nov. 23, 2022 (GLOBE NEWSWIRE) -- The "NLP in Healthcare and Life Sciences Market by Component (Solutions and Services), NLP Type (Statistical, Hybrid), NLP Technique (IVR, OCR), Application ...