ITIL可以简单概括为一个职能和十个流程。一个管理职能即是服务台，十个流程分布归属“服务提供”和“服务支持”两个流程组。服务提供关注的重点是如何签订服务级别协议，并监控目标的实现，主要包括明确需求、制定计划、变更提升等。服务支持关注的 ...

Want to know how companies such as DHL, General Motors and Nationwide Insurance achieve operational excellence, maintain high levels of IT efficiency and keep their systems compliant with myriad ...

Think about the last time you were in a foreign country and didn’t speak the native language. It’s exhausting and frustrating to not be able to express even the simplest of ideas without resorting to ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. This article dives into the happens-before ...