Q I recently took my '02 Chrysler minivan in for 100,000-mile service and was told that one of the spark plugs would not come out of the cylinder head. The shop tried, but it would only come out so ...

Start by searching for a small cylindrical metal object sticking out of the engine. Chances are it’ll be on one side. This is the spark plug. Look for a fairly thick wire at the end of the spark plug.