You can spend years building credibility at work and still feel unprepared for the moment you need to say something uncomfortable. That one difficult conversation you wish you could avoid often turns ...

Most of us don’t wake up eager for a difficult conversation. By their very nature, these conversations can feel uncomfortable, challenging, and awkward. You’ve likely faced one you dreaded, put off, ...

As humans, we’re talking to each other constantly. With all that practice, we must be pretty good at it—right? Not exactly. As a professor at Harvard Business School and author of Talk: The Science of ...

This is no surprise to people who know him, but Fraser Lack is clearly a chatty guy. As we speak on the phone he’s constantly breaking off the conversation – always so politely it’s somehow not even ...

Author, attorney, and conversation expert Jefferson Fisher helps us understand how to approach and engage in conflict. If you said “not well,” let conversation expert Jefferson Fisher offer you ...

Marie - Manchester, NH: I think sometimes when you speak with someone and you come up with the realization that you are disagreeing, my favorite phrase is: ‘I guess we'll have to agree to disagree.’ ...