Interviews and focus groups are essential tools of qualitative research. This guide shows students and early-career researchers how to prepare for and conduct interviews and focus groups. This book ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Between training, onboarding, work equipment and specialized tools, the cost of a bad hire ...

Phone screening is an important part of hiring new employees. It is the first brief interview conducted with a job candidate. Employers use these phone calls to see who will move on to the next stage ...

Lawyers, as a general rule, are not good interviewers. This important skill is vastly overlooked in law school training or in-house training at a law firm. Law students spend hours grinding through ...

In a recent Law.com Trendspotter column, we wrote that, while law firms live and die by the quality of their client service, a troubling number of them appear to be actively avoiding seeking feedback ...

Industry Insights from Thomson Reuters Institute, a part of Thomson Reuters. By actively collecting client feedback, your law firm can establish a window to manage and improve client experience and ...