CEO Marc Benioff said he doesn’t want “bolt-on” AI, but Agentforce does connect to many other Salesforce services. Salesforce has made its latest push into the AI space with Agentforce — a platform ...

Discover how AI-powered customer interactions can be revolutionized with mainframe data, offering real-time access and ...

PwC announced the launch of its Agentic AI-Powered contact center offering created in collaboration with Salesforce on Oct. 13. The solution aims to help enterprises deliver AI-powered customer ...

Salesforce CEO Marc Benioff revealed the software company uses artificial intelligence (AI) technology to perform a good deal of its work. He told Emily Chang, the host of Bloomberg’s "The Circuit ...

Customers angry over the company’s switch to AI-driven tech support are saying things like: “It is so infuriating that Salesforce wants to abandon things that currently work.” Updated 10:29 am EST to ...

Salesforce Inc. has been at the forefront of the race to adopt agentic artificial intelligence over the past six months or so, with its Agentforce platform spearheading a push to accelerate automation ...

Salesforce and HubSpot are two of the most popular customer relationship management systems (CRM) giants, each promising the ...

Salesforce has cut 4,000 customer support jobs and replaced them with artificial intelligence (AI) agents, CEO Marc Benioff said recently. Benioff made the comments while discussing how the new ...

CORRECTION—May 28, 2024: This article has been corrected to reflect that Salesforce reported its data cloud segment was approaching $400 million. After Salesforce (CRM) reported fourth-quarter results ...

Last year, the chief executive of Indian technology firm Tata Consultancy Services, K Krithivasan, told the Financial Times ...