Jo is an award-winning travel journalist and hiking holiday enthusiast. Her specialisms include sustainable travel and money-saving advice. Hotels are chipping away at guest stays in favour of ...

The "stodginess" of traditional hotel check-in is one of the consistent findings in my research as a hospitality and customer service consultant. A traditional front-desk check-in feels archaic and ...

Does Accor's new streamlined check-in process in practice as advertised? We're not sure, but it potentially is a great way to personalise service and make a lasting impression with the guest. Accor, ...

There are many things a hotel can do that could potentially be classified as red flags: certain items not being cleaned (like hotel room phones), AC temperatures you can't control, sneaky resort fees, ...

We’ve all been there. The plane lands early in the morning but the hotel check-in is midafternoon. Or departure is on a night flight – several hours after checkout. While many hotels will try to ...

After a day of planes, trains, taxis, and cars, the last thing that a traveler wants is to wait for check-in. Sure, if you're in Italy, you can linger around a piazza or find a less touristy area ...

Alfred Ng was a senior reporter for CNET News. He was raised in Brooklyn and previously worked on the New York Daily News's social media and breaking news teams. When your hotel automatically emails ...

OYO has implemented a new check-in policy in Meerut, requiring unmarried couples to provide proof of their relationship. This change aims to address local social sentiments and ensure responsible ...