The Support Desk Administrator is the first point of contact for the company ICT Service Desk. The company ICT Team requires a highly motivated, enthusiastic, service-oriented individual to support ...

A leading IT Managed-Services company is looking for Helpdesk Coordinator to join their dynamic and friendly team. They are dedicated to providing best in industry IT support and are very client ...

Identity and access management company Okta released a warning about social engineering attacks targeting IT service desk agents at U.S.-based customers in an attempt to trick them into resetting ...

How do you handle difficult customer service interactions? Picture it: You’re on the receiving end of some service snafu (or worse). Things have not gone as promised. They’ve taken a bad turn. Now you ...

CAMP BONDSTEEL, KOSOVO - "What do we do with printers that don\'t work'" "How often is the shared network backed-up'" and "Where are you guys at with my Help Desk ticket'" These are just a handful of ...