As companies like Google, Microsoft, and Salesforce compete for enterprise business, they're increasingly offering customers a wide range of integrated productivity tools, rather than siloed ...

The imaginatively named Salesforce for Google Apps service blends Salesforce CRM with Gmail, Google Docs, Google Talk, and Google Calendar. Salesforce is offering the service to subscribers free of ...

Google has quietly added a feature to its Business Profile listings that can give any business, regardless of their size, a powerful CRM function. And it doesn't cost a thing. First, let's make sure ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer relationship management (CRM) is a technology-driven approach to managing a company ...

SANTA MONICA, Calif.--(BUSINESS WIRE)--Nimble, the pioneer of Social Sales and Marketing CRM, today announced it has raised $9 million in a Series A round of financing led by Imagen Capital Partners.

SlideFill lets users tailor content to specific audiences in three clicks leveraging the power of your customer's data. eBook The Hidden Impact of AI in the Contact Center AI’s biggest impact isn’t ...

In most organizations, associating the CRM application with the business intelligence (BI) system can provide all the magical spells required to enchant customers and ensure their continued loyalty.