Salesforce is adding Internet of Things data to its Field Service Lightning product. The addition gives field service workers a unified view of CRM data and IOT data from within the Salesforce Service ...

The pace of activity around the use of the Internet of Things (IoT) in the field service space continues to accelerate. We’ve written about these trends before (see our previous blog on service/IoT ...

ATLANTA — America’s army of field service technicians will be able to utilize the Internet of Things (IoT) on a large scale to automate a range of functions thanks to job management technology group ...

Every field visit is a chance to either build or weaken your brand’s reputation. Turn customers into brand advocates by transitioning from a costly break-fix service model to a profitable proactive ...

Salesforce Adds IoT Insights to Its Field Service CRM Platform With the data from the Internet of Things (IoT) combined with customer relationship management (CRM), companies will have a better idea ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More The internet of things (IoT) ecosystem is larger than ever before, and ...

Salesforce has been talking about the Internet of Things for some time as a way to empower field service workers. Today, the company announced Salesforce IoT Insights to deliver automated IoT data to ...

Imagine this scenario. You receive a call from a tenant in a building that the heat isn’t working. Simple enough, you deploy a field technician to troubleshoot the issue. The drive is 3 hours away.

IoT data collected from machines is changing the role of field service technicians. ServiceMax's Joe Kenny explains how robots and humans can work together Picture this — on the assembly line at a ...

Version 5.7 of IFS Field Service Management offers embedded integration with IFS IoT Business Connector and a reimagined user experience to deliver complete, connected field service. This enables ...

Every day, field service employees at a major oil and gas company trod a well-worn path. They’d hop in their trucks, start their engines, and set off to visit each of their assigned rigs. The job was ...