Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Customer service can make or break a brand. When it comes to ...

One or two people might suggest that, with the current pandemic, this idea was mere madness. We, though, wanted to see what traveling abroad and working abroad truly meant right now. The first step ...

Kelly Main is a Marketing Editor and Writer specializing in digital marketing, online advertising and web design and development. Before joining the team, she was a Content Producer at Fit Small ...

People have been making their homes — and lives — smarter with voice-enabled technologies. In fact, according to a study by NPR and Edison Research conducted after the 2018 holiday season, U.S. smart ...

Opinions expressed by Entrepreneur contributors are their own. It’s no secret that great customer service pays off. When you regularly go above and beyond for your clients and customers, you’ll ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

Enterprises can no longer let customer service be an afterthought. Better use of data and AI can improve after-sales experiences — but staffing remains a vital need. For years, many providers of ...

Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek. These are confusing times. I’m not sure whether this is the Season of Goodwill or whether it’s ...

Asking a customer multiple times what their problem is a fundamental example of customer service agent manual toil that should be replaced with automation, says an executive at a company specializing ...