A user-friendly and mobile-friendly interface is paramount. Software that is easy to implement and use reduces the learning curve for your team, allowing them to focus on core operational tasks. Look ...

(TNS) — Artificial intelligence technology is coming to the 911 call center that serves Grand Traverse County, pending approval by the county board on Wednesday morning. Central Dispatch officials are ...

The system, called ProQA, was implemented by the city in 2017. "It was a danger. It was a danger to people that were responding to the calls," said former dispatcher Carri Sampson-Spande.