Ecommerce brands can now build automations, investigate issues, and generate reports by talking to their AI platform in ...

Liam Dunne is the Co-founder and CEO of Klearcom, a global leader in customer call path testing & real-time contact center optimization. We are at a tipping point right now in customer experience. The ...

Sharing emotional distress with AI chatbots can shape its responses and potentially bias its decision-making and behavior.

Voiceprint-based attention locking, enabling seamless human-AI agent conversations in noisy environments with lots of speaking in the background Real-time vision-based intelligence, interpreting ...

For more than two decades, digital search has been a self-driven process. Users simply entered keywords, scanned the never-ending list of ranked results, clicked on links and were left to interpret ...

The customer data infrastructure powering most enterprises was architected for a world that no longer exists: one where marketing interactions could be captured and processed in batches, where ...

Toast today announced a major expansion of the Toast IQ intelligence ecosystem with a conversational AI assistant for restaurants and food and beverage retailers. With access to real-time and ...

Hidden in the latest developer guide for iOS 26.4 is support for "voice-based conversational apps" in CarPlay. Tyler has worked on, lived with and tested all types of smart home and security ...