This Service Level Agreement outlines computer support provided to students at William & Mary by Information Technology's Technology Support Center (TSC). It is the responsibility of the student to ...

Outsourcing can be critical to running an effective IT department, particularly in a tight tech economy. But both the proliferation of outsourcing services and the shakeout of service providers in ...

The inclusion of acceptance requirements, including acceptance criteria for key activities and deliverables, within a service agreement can provide a blueprint for a service engagement’s success, and ...

CMDI provides and maintains computer labs equipped with advanced hardware and software for teaching and creative work. The CMDI Tech Experience Team oversees the planning, installation, updates, and ...

As office-based employees continue to work remotely during the Covid-19 health crisis, it is essential to have practices in place to ensure that teams feel motivated and that productivity is not ...