Nobody likes receiving a lazy, thoughtless apology. If you want to be sincere and heartfelt, a basic "I'm sorry" won't cut it, according to Beth Polin, a professor of management at Eastern Kentucky ...

DEAR CHICAGOAN: As someone who loves Chicago whenever I visit, I don’t think there’s any light to shed here, alas. People who feel the need to denigrate entire cities need to work on their ...

Dear Eric: Recently I was chatting with a new neighbor and said that I had lived in Chicago for a number of years prior to moving to my current city. This new neighbor looked at me and said, “I’m ...