A couple arrived in New York after midnight, and a failed “contactless check-in” process and M.I.A. customer service made their hotel room inaccessible. By Seth Kugel Last September, my husband and I ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The ongoing digital transformation is reshaping hotel booking settlement in ways that are ...

A "network issue" left close to 100 guests at Marina Bay Sands (MBS) unable to check-in on Monday (Nov 3), with some ...

A Miami hotel is facing backlash over a viral video that claims the front desk was staffed by an outsourced worker to welcome new guests during the check-in process. In the video, a guest who booked a ...

Blue Diamond Resorts has introduced a new online pre check-in feature. Now available at Royalton Luxury Resorts and Planet Hollywood Beach Resorts, this new service slashes check-in times by up to 50 ...

Artificial intelligence is helping hotel operators unbundle their offerings and repackage them into personalized guest ...

When you go to stay at a hotel, it’s usually customary to be greeted by a receptionist. They’re a friendly face who tells you everything that you need to know, and most importantly, they check you in.

Several Manhattan hotels operated by LuxUrban abruptly closed without warning, leaving visitors from around the world scrambling for a place to stay. By Gabe Castro-Root Eliza Simopoulou and Tasos ...