Glitch. A major system glitch at Marina Bay Sands (MBS) on Nov. 3 left more than 100 guests unable to check in for several ...

The front office is the heart of a hotel. It's the first and last areas guests see and interact with. How well the front office operates can create repeat business or drive customers away. A hotel's ...

Ibis has announced the completion of the roll-out of its new guest welcome programme across all ibis, ibis styles and ibis budget hotels in the UK, aided my mobile technology. The new approach sees ...

A "network issue" left close to 100 guests at Marina Bay Sands (MBS) unable to check-in on Monday (Nov 3), with some ...

Although CEOs might be the ones calling the shots on fees and check-in procedure, front desk employees have the most face time with guests and can quickly tell what's working and what's not. “It’s a ...