There are two types of products – call monitoring systems and speech recognition software – that continue to intrigue us every year. Call monitoring products in particular are more useful than ever to ...

Transform your call center QA program from a punitive tool into a strategic asset by implementing coaching methodologies that ...

Dear Savvy Senior: Can you recommend any services or technology that help me monitor my elderly mother who lives alone? Since the coronavirus pandemic started last March, my sister and I have noticed ...

A new lawsuit just filed against an AI software provider offers a clear warning for any business using artificial intelligence to monitor or record customer service calls. On June 13, a California ...

A company that uses surveillance software to monitor U.S. prisoners’ phone calls is on the verge of deploying its technology across the Sunshine State. LEO Technologies, a Los Angeles-based company ...