There are two types of products – call monitoring systems and speech recognition software – that continue to intrigue us every year. Call monitoring products in particular are more useful than ever to ...

A new lawsuit just filed against an AI software provider offers a clear warning for any business using artificial intelligence to monitor or record customer service calls. On June 13, a California ...

The Delhi Jal Board (DJB) is set to overhaul its IT infrastructure by engaging a public sector undertaking (PSU) to implement ...