In the world of seemingly identical customer experience (CX) programs, differentiation is the unsung hero that can set your company apart from the competition. Kantar asserts in its company blog that ...

A new personalized, AI-powered digital experience enables CX professionals to drive meaningful impact and help shape the future of customer experience Genesys®, a global cloud leader in AI-Powered ...

Mazda tries to build a better Subaru Outback, aiming the CX-50 at drivers seeking off-road adventure, but in doing so might have just obsoleted its own CX-5. Antuan started out in the automotive ...

The 2026 Mazda CX-50 Hybrid blends upscale design, a comfortable interior, and hybrid efficiency, and great driving chops.

Customer backlash to AI-powered vehicle scans this summer did not deter AI investments in the company’s customer service ...