本研究针对临床实验室CRM系统实施效果不佳的问题，通过系统评价26篇文献，运用PRISMA指南和PPT(People-Process-Technology)框架，揭示了人员协作、流程优化和技术整合对提升服务质量和患者满意度的关键作用。研究发现CRM系统的成功实施需要开发者与终端用户的协同 ...

At its core, customer relationship management (CRM) is all of the activities, strategies and technologies that companies use to manage their interactions with their current and potential customers. A ...