How often is your team’s workflow interrupted by one of these questions? “Where is that client report?” “Who knows how to do ...

Disclaimer: this is not an ad for Obsidian. Onboarding to a new company is hard work. Keeping all the information straight is its own work stream that deserves thought and attention. Countless names, ...

Something important is clearly afoot in the training of educational leaders. For more than a decade, academics and policymakers have been at work developing and implementing standards for the ...

Creating a multilingual knowledge base in Freshdesk is a game-changer for businesses that serve a global audience. As companies expand their services worldwide, ensuring consistent customer support ...

KnowledgeOwl, a leading knowledge base software platform trusted by organizations like Userlane, AdvancedMD, and Monetate, is marking ten years of helping teams create, organize, and share ...

Ever spend much too long trying — and failing — to rediscover articles you’ve partially read? This reporter’s been there, and it seems I’m not the only one. According to a 2021 Carnegie Mellon study ...

If you are interested in building your very own AI chatbot and assistant that has access to a custom knowledgebase so that it is perfectly tailored to your exact requirements. It might be worth your ...

Golden announced that it has raised $14.5 million in Series A funding to build a wiki-style database of tech knowledge. The round was led by Andreessen Horowitz. Additionally, Vela Partners, Socii ...

Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...

Is the time right for a unified lexicon of known tactics, techniques and procedures (TTP) used by insiders who opt to break trust with their employers? MITRE thinks so and has positioned itself to ...