Amazon Web Services (AWS) just released Amazon Connect — its "simple, scalable and reliable service" for running call centers. The service uses automatic speech recognition and artificial intelligence ...

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re:Invent ...

Amazon Web Services is stepping up its efforts to infuse contact and call centers with machine learning, real-time insights and the right data at the right time. AWS CEO Andy Jassy outlined a series ...

CHARLOTTE, N.C.--(BUSINESS WIRE)--PCI Pal (LON: PCIP), announced today that it has achieved the Amazon Web Services (AWS) Service Ready designation for Amazon Connect. This designation verifies that ...

‘Most consumers' perspective is I hate calling customer service, I hate the IVRs (interactive voice responses) -- the ‘press one, press two, press three’ things -- it's just a bad experience,’ says ...

Forbes contributors publish independent expert analyses and insights. I write about disruptive companies, technologies and usage models. AWS announced three new capabilities for Amazon Connect, its ...

Salesforce and AWS announced an expansion of their on-going partnership that actually goes back to a $400 million 2016 infrastructure services agreement, and expanded last year to include data ...

Verizon announced a deal with Amazon Web Services on Monday to build high-capacity fiber routes connecting AWS data centers, ...